With the concurrence of the Central Bank of Sri Lanka, a scheme
called the “Financial Ombudsman, Sri Lanka” has been
established. The commencement date was 1st of December 2003.Since then present holder MR Ananda Kumaradasa took over this office in May 2016 .
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Address: |
No 143A, Vajira Road,
Colombo 5. |
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Telephone(Direct): |
+94 11 259 5624 |
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To report complaints: |
+94 11 259 5625 |
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Fax: |
+94 11 259 5625 |
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Email: |
fosril@sltnet.lk |
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Website: |
www.financialombudsman.lk |
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The Financial Ombudsman has the power to inquire into and settle any
complaints and disputes between individual customers and the financial
institutions covered by the Ombudsman Scheme.
The financial institutions that are voluntarily participating in
this scheme are only those regulated and supervised by the Central
Bank of Sri Lanka. Currently they consist of the following –
- Licensed Commercial Banks
- Licensed Specialised Banks
- Registered Finance Companies supervised by the Central Bank
- Primary Dealers licensed with and supervised by the Central
Bank
- Leasing Companies licensed with and supervised by the Central
Bank
The Ombudsman will be known as "The Financial Ombudsman, Sri
Lanka".
The Financial Ombudsman is a person of high repute with experience
in Banking and Financial Services. He has been selected by a panel
of representatives from the Central Bank, the Securities Exchange
Commission, the Institute of Chartered Accountants, the Bar Association,
the Organisation of Professional Associations and a representative
of the participating financial institutions.
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