Application forms
You can download application forms by clicking
on the download link. These forms can be downloaded in two formats,
RTF and PDF. RTF format can be opened by any Microsoft Word application.
If you want to download the PDF format, you
must have Adobe Acrobat Reader installed in your computer in order
to open the PDF file. You can always download Acrobat Reader at
http://www.adobe.com/products/acrobat/readstep2.html
How to download a form?. Get
help here.
FORM A
To be used for complaints to one of the Financial
Institution's Branch or to the Head office.
FORM B
To be used for complaints to the Ombudsman.
Note: If you want to make a
complaint, simply download the application form, fill it and send
it to the Ombudsman's Office by email fosril@sltnet.lk
or by post to:
The Financial Ombudsman Sri Lanka
No 143A, Vajira Road,
Colombo 5.
However, before you complain to the Ombudsman
make sure you have followed the Rules.
For example, you must have first complained to the financial institution
concerned. It is only if they do not attend to your complaint
that you can contact the Ombudsman’s Office.
If you need to talk to the Ombudsman's office, please contact
the office.
No 143A, Vajira Road,
Colombo 5.
Tephonel : +94 11 259 5624
Telefax : +94 11 259 5625
Email : fosril@sltnet.lk