Application forms

You can download application forms by clicking on the download link. These forms can be downloaded in two formats, RTF and PDF. RTF format can be opened by any Microsoft Word application.

If you want to download the PDF format, you must have Adobe Acrobat Reader installed in your computer in order to open the PDF file. You can always download Acrobat Reader at

How to download a form?. Get help here.


To be used for complaints to one of the Financial Institution's Branch or to the Head office.

Download RTF   Download PDF    


To be used for complaints to the Ombudsman.

Download RTF   Download PDF    

Note: If you want to make a complaint, simply download the application form, fill it and send it to the Ombudsman's Office by email or by post to:

The Financial Ombudsman Sri Lanka
No 143A, Vajira Road,
Colombo 5.

However, before you complain to the Ombudsman make sure you have followed the Rules. For example, you must have first complained to the financial institution concerned. It is only if they do not attend to your complaint that you can contact the Ombudsman’s Office.

If you need to talk to the Ombudsman's office, please contact the office.

No 143A, Vajira Road,
Colombo 5.
Tephonel : +94 11 259 5624
Telefax : +94 11 259 5625
Email :



All rights reserved The Financial Ombudsman Sri Lanka ® 2003